General FAQ

1. Can I cancel my order after I have made a purchase?

Due to our fast order processing times, we cannot offer order cancellations or make changes to your order.

If you would still like a refund, please wait to receive the product and initiate a standard return. Please see our Returns and Exchanges section for more information on our hassle-free return policy.

 

2. How do I return or exchange an item?

Our hassle-free return policy is valid for 180 days from the time your order is delivered. Please see our Returns and Exchanges section for more information on how to initiate the return process.

 

3. What payment methods do you accept?

We accept almost all major credit card payment providers, including VISA and Mastercard. Please see our product checkout for information on specific providers.

 

4.What are your shipping options?

Please see our Shipping FAQ section for a detailed answer to this question.

 

5. What if the item I ordered is broken or damaged?

We will make it right. You can request a store credit, an exchange of equal or lesser value, or a full refund to your original form of payment. Please contact us at support@copenhagencollective.com. We're happy to help!

 

6.Where do you ship from?

We operate out of Pennsylvania on the East Coast of the United States, but we primarily ship from fulfillment centers across the globe. Currently, our orders are shipped from centers in the US, Europe and Asia depending on what is closest to you and product availability.